COVID-19 Policies & Procedures
Dear Subaru of London Guests,
We are currently operating at 50% capacity, as per government regulations.
Our Sales, Service & Parts departments are available by appointment only. Our hours of operation are as follows:
MONDAY to FRIDAY: 9:00 am – 6:00 PM
SATURDAY: 9:00 am – 5:00 pm
Test drives are permitted, but must follow these government-mandated rules:
- The test drive is no longer than 10 minutes
- A maximum of two people may be present in the test drive
- If two people not from the same household are present during the test drive, all windows must be open at all times
SERVICE & PARTS
MONDAY to FRIDAY: 8:00 am – 5:00 pm
SATURDAY & SUNDAY: CLOSED
Our customer shuttle is not in operation during this time, and walk-ins will not be accepted. We ask all visitors to please observe social distancing rules, and wear a mask while on the premises. All precautions are being taken in order to keep everyone safe during business transactions.
The Parts department will be available for curbside pick-up only on the North side of the building.
Sales is also available remotely through our virtual showroom at www.subaruoflondon.com which will accurately display all current New & Pre-Owned Inventory. Our sales representatives are happy to assist with inquires and questions about our products.
If you require emergency vehicle assistance outside of operating hours, please see below:
Subaru 360 C.A.R.E (Customer Assistance for Roadside Emergencies)
For any assistance with outstanding loans through Subaru Financial Services, please call their Customer Service line:
Subaru Financial Services Customer Service
We appreciate your understanding and look forward to seeing you soon.